Returns & Exchanges
At Baseus Official, we stand behind the quality of our electronics and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your satisfaction.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Receive Authorization
Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Pack and Ship
Securely pack the item in its original packaging including all cables and manuals, clearly marking the RMA number on the outside of the box.
Inspection and Refund
After we receive and inspect your returned device, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing